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TERMS AND CONDITIONS OF SERVICE AND
WEBSITE USE
AGREEMENT
BETWEEN CUSTOMER AND TFORLANDO.COM
Welcome to THE SHUTTLE PEOPLE -
TFORLANDO.com website (the "Website"). This
Website is provided with the purpose of assisting customers in
gathering travel information, determining the availability of
transportation and transfer services, making legitimate
reservations or otherwise transacting business with trip
operator, and for no other purposes. The terms "we", "us", "our"
and "TF Orlando” or “The Shuttle People” refer to TFOrlando.com,
website kept and maintained by The Queen and Co Solutions, LLC ,
a Florida Limited Liability Partnership. The term "you" refers
to the customer visiting the Website and/or booking a
reservation through us on this Website, or through our customer
service agents.
This Website is offered to you conditioned upon your acceptance
without modification of all the terms, conditions, and notices
set forth below (collectively, the "Agreement"). By accessing or
using this Website in any manner, you agree to be bound by the
Agreement. Please read the Agreement carefully. If you do not
accept all of these terms and conditions, please do not use this
Website. Be sure to return to this page periodically to review
the most current version of the Agreement. We reserve the right
at any time, at our sole discretion, to change or otherwise
modify the Agreement without prior notice, and your continued
access or use of this Website signifies your acceptance of the
updated or modified Agreement.
USE OF THE WEBSITE
As a condition of your use of this Website, you warrant that:
üyou are at least 18 years of age;
ü you possess the legal authority to create a
binding legal obligation;
ü you will use this Website in accordance with this
Agreement;
ü you will only use this Website to make legitimate
reservations for you or for another person for whom you are
legally authorized to act;
ü you will inform such other persons about the
terms and conditions that apply to the reservations you have
made on their behalf, including all rules and restrictions
applicable thereto;
üall information supplied by you on this Website is
true, accurate, current and complete.
PRIVACY POLICY
TFOrlando.com believes in protecting your privacy. Please click
here to review a full disclosure of our current Privacy
Policy.
SUPPLIERS AND
OR TRIP OPERATORS RULES AND RESTRICTIONS Additional terms and conditions may apply to your reservation
and purchase of transfer or transportation services that you
select. Please read these additional terms and conditions
carefully. You agree to abide by the terms and conditions of
purchase imposed by any supplier with whom you elect to deal,
including, but not limited to, payment of all amounts when due
and compliance with the supplier's rules and restrictions
regarding availability and use of fares, products, or services.
You acknowledge that some third-party providers offering certain
services and/or activities may require you to sign their
liability waiver prior to participating in the service and/or
activity they offer. You understand that any violation of any
such supplier's rules and restrictions may result in
cancellation of your reservation(s), in your being denied access
to the applicable travel product or services, in your forfeiting
any monies paid for such reservation(s), and/or in our debiting
your account for any costs we incur as a result of such
violation.
Ex:
A trip operator
may charge an additional fee for excessive luggage or waiting
time that exceeds the agreed and explained in our
Conditions of Carriage Section.
Prepaid
Transfer Reservations
You acknowledge that TF Orlando pre-negotiates certain
transportation rates with trip operators to facilitate the
booking of reservations on your behalf. The rate displayed on
the Website is a combination of the pre-negotiated rate for
transportation services reserved on your behalf by TF Orlando
and the facilitation fee retained by TF Orlando to compensate us
for our services. You authorize TF Orlando to book reservations
for the total reservation price, which includes the fare
displayed on the Website, plus tax recovery charges, and service
fees. You agree that your credit card will be charged by
TFOrlando.com The Shuttle People – The Queen & Co Solutions, LLC
for the total reservation price. Upon submitting your
reservation request you authorize TFOrlando.com to facilitate
seats reservations on your behalf, including making payment
arrangements with trip operators.
We retain our service fees as compensation in servicing your
travel reservation. Our service fees vary based on the amount
and type of transfer reservation.
If you use this
Site to submit Requests for or on behalf of a third-party
("Third-party"), such as a family member or a traveling
companion, you are responsible for any error in the accuracy of
information provided in connection with such use. In addition,
you must inform the Third-party of all Terms and Conditions
applicable to all products or services acquired through this
Site including all rules and restrictions applicable thereto.
Each User using this Site for or on behalf of a Third-party
agrees to indemnify and hold each Covered Party harmless from
and against any and all liabilities, losses, damages, suits and
claims (including the costs of defense), relating to the
Third-party's or the User's failure to fulfill any of its
obligations as described above. You are directly responsible for
any Request submitted including for total charges and
performance obligations
TRAVEL
DESTINATIONS
Although most travel, is completed without incident, travel to
certain destinations may involve greater risk than others.
TFOrlando.com urges passengers to review weather conditions,
travel prohibitions, warnings, announcements and advisories
issued by official agencies of the United States Government
prior to booking travel to any destinations.
TFORLANDO.com
offers NO refunds for cancellation of trips occurred as a result
of weather conditions, road closures, traffic disturbance.
TFOrlando.com
offers NO compensation for misconnections due to any of the
circumstances above mentioned.
Force
Majeure
The Company and
The Trip Operator shall have no liability for any failure or
delay in performing their obligations under the Booking
Contract, and neither party shall be deemed in breach of its
obligations there under, if such failure or delay is due to Acts
of God, natural disasters, strike, national, state or local
states of emergency, acts of war or terrorism or other causes
beyond the direct control of The Company or Trip Operator.
LIABILITY
DISCLAIMER
THE INFORMATION AND SERVICES PUBLISHED ON THIS WEBSITE MAY
INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. IN
PARTICULAR, WE DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM
ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO
THE INFORMATION AND DESCRIPTION OF THE VEHICLES AND AMENITIES
DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, THE
PRICING, PHOTOGRAPHS, LIST OF VEHICLES AMENITIES, GENERAL
SERVICE DESCRIPTIONS, ETC.), MUCH OF WHICH INFORMATION IS
PROVIDED BY THE RESPECTIVE SUPPLIERS/TRIP OPERATORS. IN
ADDITION, TFORLANDO.COM EXPRESSLY RESERVES THE RIGHT TO CORRECT
ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON PENDING RESERVATIONS
MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE
WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION
AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT
PENALTY.
VEHICLES INFORMATION AND AMENITIES ARE DISPLAYED ON THIS WEBSITE
ARE INTENDED AS ONLY GENERAL GUIDELINES, AND OUR COMPANY AND OUR
AFFILIATES DO NOT GUARANTEE THE ACCURACY OF THE INFORMATION.
TFORLANDO.COM, THE SHUTTLEPEOPLE.COM; TRAVELFLORIDA411.COM AND
THE QUEEN & CO. SOLUTIONS, LLC COMPANIES, AFFILIATES AND THEIR
RESPECTIVE SUPPLIERS MAKE NO GUARANTEES ABOUT THE AVAILABILITY
OF SPECIFIC SERVICES. THESE COMPANIES, AFFILIATES AND THEIR
RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES ON
THIS WEBSITE AT ANY TIME.
THE CARRIERS OR TRIP OPERATORS AND OTHER SUPPLIERS PROVIDING
TRAVEL OR TRANSFER SERVICES ON THIS WEBSITE ARE INDEPENDENT
CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF THE QUEEN & CO.
SOLUTIONS COMPANIES OR ITS AFFILIATES. THE TFORLANDO.COM, THE
SHUTTLEPEOPLE.COM TRAVELFLORIDA411.COM, THE QUEEN & CO.
SOLUTIONS LLC COMPANIES AND AFFILIATES ARE NOT LIABLE FOR THE
ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES
OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL
INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES
RESULTING THEREFROM. THE ABOVE MENTIONED COMPANIES AND
AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE
EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE
MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY
HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS,
DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.
IN NO EVENT SHALL THE SHUTTLEPEOPLE.COM, TFORLANDO.COM, THE
QUEEN & CO SOLUTIONS, LLC COMPANIES, THEIR AFFILIATES, AND/OR
THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT,
PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING
OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF
OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS,
DISPLAY OR USE THIS WEBSITE (INCLUDING, BUT NOT LIMITED TO, YOUR
RELIANCE UPON OPINIONS APPEARING ON THIS WEB SITE; ANY COMPUTER
VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND
SERVICES OBTAINED THROUGH THIS WEBSITE; OR OTHERWISE ARISING OUT
OF THE ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE) WHETHER
BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT
LIABILITY, OR OTHERWISE, AND EVEN IF THE QUEEN & CO SOLUTIONS,
LLC COMPANIES, THEIR AFFILIATES AND/OR THEIR RESPECTIVE
SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If, despite the limitation above, the TFORLANDO.COM Companies,
their Affiliates or their respective suppliers are found liable
for any loss or damage which arises out of or in any way
connected with any of the occurrences described above, then the
liability of the “The Queen & Co. Solutions, LLC” Companies, the
their Affiliates and/or their respective suppliers will in no
event exceed, in the aggregate, the greater of (a) the service
fees you paid to us in connection with such transaction(s) on
this Website, or (b) One-Hundred Dollars (US$100.00) or the
equivalent in local currency.
The limitation of liability reflects the allocation of risk
between the parties. The limitations specified in this section
will survive and apply even if any limited remedy specified in
these terms is found to have failed of its essential purpose.
The limitations of liability provided in these terms inure to
the benefit of the “The Queen & Co. Solutions, LLC” DBA
TFOrlando.com , their Affiliates, and/or their respective
suppliers.
The booking party
for themselves and on behalf of the passengers, hereby expressly
agrees that The Company shall not be responsible or liable in
any manner for the acts, errors, omissions, warranties, breaches
or negligence of any such contractor or for personal injuries,
death, property damage, or other damages or expenses resulting
from transportation services provided under the booking
contract.
To the
fullest extent permitted by law, and not withstanding any other
provisions of his agreement, the booking party and their
passengers agree, in consideration for the services provided by
The Company, to indemnify and hold The Company harmless from any
and all damages, injuries, claims and causes of action, any type
or kind, whether or not caused in whole or in part by the
negligence of The Company, it's employees, agents or
representatives or The Trip Operator or it's employees, agents
or representatives
LINKS TO THIRD-PARTY SITES
This Website may contain hyperlinks to websites operated by
parties other than TFOrlando. Such hyperlinks are provided for
your reference only. We do not control such websites and are not
responsible for their contents or the privacy or other practices
of such websites. Further, it is up to you to take precautions
to ensure that whatever links you select or software you
download (whether from this Website or other websites) is free
of such items as viruses, worms, trojan horses, defects and
other items of a destructive nature. Our inclusion of hyperlinks
to such websites does not imply any endorsement of the material
on such websites or any association with their operators
Tickets are NON
refundable. Your may re schedule once with no penalty and
with at least 24 hours before originally scheduled time.
After the first schedule change an administrative fee equals
to the 30% of the total fare will be charged for itinerary
changes after the payment has been processed, provided that
the booking rules were followed. In case of upgrading for a
greater value service this fee is not applicable.
Tickets are
nontransferable and name changes are not allowed.
Prices do not include
excess of baggage fees or other fees (as waiting time in
excess of the first 25 minutes on PRIVATE SERVICES ONLY)
charged directly by the trip operator.
Booking agreement also includes your understanding and consent
of the following terms:
TF Orlando acts as a booking agent
Valid Government Issued Identification may be required to
board all shuttles booked by TF Orlando and must be shown if
requested
Schedules and Fares are subject to change without prior
notice.
Departure date and time may be changed once with no penalty
by prior arrangement with TF Orlando and is subject to
availability of trip operator.
Service reschedules are only allowed if requested at least
24 hours prior to traveling for our Mainline service within
normal office hours 9am to 6pm and will be at availability
of trip operator. Issued Credits are to be used within 3
months of the reservation date and for an equal or lesser
value trip. No multiple booking will be considered. Credits
or tickets are non transferable.
On any private/on demand service or portion of transfer
additional stops or changes to the destination should be
made through our Dispatch Center by calling 1877 246 4786
option 4. Dispatcher on duty will check availability and if
any price difference is due will notify you and request
payment. Assigned drivers are not authorized to do so until
TF Orlando has contacted trip operator.
TF Orlando or trip operators will not be responsible for
delays caused by breakdowns, road conditions, weather, or
other conditions beyond our control.
TF Orlando or trip operators will not be responsible for
inaccurate information provided by you or by the person
acting in your behalf to request this reservation. Your
request for reservation email will contain travel details
and is your responsibility check for accuracy and notify if
any correction needs to be made before paying for it. This
email with travel details will also have your request code
and link that will re direct you to Paypal.com secure server
and pay. Once the payment has been made your confirmation
email will be sent and your name will be placed on the
passengers list. You don't need to print your confirmation
since the driver will have your information.
TF Orlando and trip operator reserve the right to refuse
passage to any passenger.
Car seats are only provided free of charge as a
courtesy to passengers on first come first served basis and
we are not able to guarantee their availability. No refunds
will be provided either partial or total for car seat
unavailability.To assure a car seat for your trip, please
bring your own. We will gladly store it for you if you have
booked a round trip with us. Car Seat Policy:
TF Orlando or trip operators are not to be held liable for
car seat use. Driver will provide the car seat to the
passenger. Driver will not attach car seat to vehicle or
hold children while parents attach car seat to the vehicle.
Use of car seat is at passenger’s discretion only; therefore
passenger assumes all responsibilities and is liable for
this.
Trip operators do not allow passengers to consume alcoholic
beverages while on-board.
Customers are responsible for any damage that occurs on
vehicles as a result of negligence.
Trip operator reserves the right to substitute equipment
based on operational needs.
A No Show will be considered for Mainline Scheduled Services
if trip operator does not have contact with you within 10
minutes of your scheduled pick up time, please ensure the
cell no given at the time of booking is accurate and that it
is switched on during the day of travel. Passenger check-in
is available on-board 5 minutes prior to scheduled
departure. Passengers should arrive at the departure station
location at least 15 minutes prior to their scheduled
departure. No refunds will be given and no credits will be
issued for No Show. If you have booked a roundtrip the
return will automatically be cancelled.
TF Orlando or our trip operators are not responsible for
late arriving flights or disembarkation from ships. Wait
time for the first 30 minutes after scheduled departure time
is complimentary for private/on demand services only. Each
30 minutes thereafter is charged at a rate of $50.00
incrementally for vehicles up to 14 passengers and an hourly
charter rate for all other vehicles. It is your
responsibility to advise your driver if you are delayed.
They will do our best to re-accommodate you but cannot
guarantee availability. If they do not have contact with you
within the first 30 minutes after scheduled pick up you will
be considered a no show.
TF Orlando is not responsible for inaccurate information
provided by customers or for inaccuracy on flights tracking
services.
Charges are based on number of passengers regardless of age.
TF Orlando does not issue paper tickets. After your submit your
request for reservation an email will be sent to you with you
itinerary, price, reference number and link to make payment.
Please check for accuracy of the information and complete the
missing data. Once you have done so if you you could click on
the payment link to be re directed to Paypal.com secure site and
pay for your ticket. After the payment is received and email
with your payment reference/confirmation number and trip
operator assignation will be electronically mailed and your name
will be placed on the passengers list. There is no need of
printing your confirmation.
Driver Gratuity
All trips on Mainline services booked with TF Orlando have
Driver Gratuity built in to the fare. If you find your driver
extraordinary, you are welcome to give the driver an additional
tip.
All travel booked with TF Orlando is non-refundable.
If you miss your scheduled trip departure time, TF Orlando
assumes no liability and a refund will not be issued. However,
we will make every attempt to contact you at the telephone
number you provided during the reservation process to ensure
that you are given every opportunity to reschedule if
necessary. Rescheduled Tickets are valid for 3 months from date
of issue.
If you have any questions, please contact your Reservations
Sales Agent or Travel Agent.
Check-in Procedures
Passenger check-in is available on-board 5 minutes prior to
scheduled departure. Passengers should arrive at the departure
station location at least 15 minutes prior to their scheduled
departure. Passengers presenting themselves on-board without a
reservation will not be permitted to travel.
Advance Reservations are required!
Passengers not at the designated collection point at the agreed
time and who have not contacted us will be considered a no show.
No refunds will be given and no credits will be issued.
Passengers booking with TF Orlando will be allowed two pieces of
luggage free of charge. In addition, you are permitted two
carry-on items that must be able to fit in the overhead
compartment or under the seat in front of you. For your safety,
our operators do not permit carry-on bags to be in the aisle way
at anytime. Laptop computers may be brought aboard as one of two
allowed carry-on items.
The trip operator reserves the right to refuse any carry-on or
item of luggage for security purposes.
The maximum allowable weight for baggage is 50 lbs. per
individual piece. For excess, oversize or overweight items there
will be an additional charge of $25 per piece on mainline
services and $15 per piece for on demand services. You must be
able to carry your own luggage.
TF Orlando
or the trip operator are not responsible for luggage that is
left behind.
Bicycles are not accepted on any routes unless by prior
agreement with the company
Prohibited Items
Prohibited items include acids, ammunition, animals, combustible
liquids, compressed gases, corpses, cremated remains,
explosives, firearms of all types, fireworks, flammable liquids,
furniture, hazardous materials (poisons, radioactive materials,
etc.), materials with a disagreeable odor, matches, merchandise
for resale, protruding articles, or any unsecured articles
including those in plastic or paper bags. Electronic equipment
(television, stereos, etc.), film (flammable), and perishable
items (food). Oxygen Tanks are strictly prohibited to be checked
in or brought on-board.
Smoking
Smoking is not permitted by any trip operator.
Under no circumstances our trip operators allow pets of any kind
onboard of our vehicles.
Trip Delays
TF Orlando acts as a booking agent , trip operators make
every effort to provide on-time service, they do not guarantee
departure and arrival times, which may be affected by any number
of factors including weather, traffic, or mechanical problems.
TF Orlando is not liable for any inconvenience or expense
caused as a result of such a delay, however, traffic conditions
and weather may alter the departure and arrival times. When this
happens, trip operators make every attempt to communicate with
passengers to keep them informed as to the cause of the delay
and the estimated time of departure / arrival. We thank you in
advance for your patience and understanding that unavoidable
delays are beyond our control.
Trip Cancellations
If anyone scheduled trip has less than 4 Passengers Reserved, it
is possible that trip operators may find it necessary to combine
two trips into one making it more feasible to operate the trip.
We apologize in advance if this happens to your trip. TF Orlando
or trip operator shall notify you at least 12 hours prior to a
trip cancellation if it is for the purpose of combining of
trips. We will attempt to contact you at the telephone number or
email address provided to offer alternative travel but cannot be
held responsible for if you do not reply and the trip is
cancelled.
Below you will find the updated Privacy Policy for
www.tforlando.com effective October 31, 2009.
We understand that booking online involves significant trust on
your part. We value your trust, and make it a high priority to
ensure the security and confidentiality of the personal
information you provide to us. Please read this policy to learn
about our privacy practices. By visiting this website, you are
accepting the practices described herein.
What information we collect from you
How we use your information
With whom we share your information
Your choices with respect to the collection and use of your
information
How we protect your information
Children's privacy
External links
Visiting our website from outside the United States
Changes to this Privacy Policy
How you can contact us
What information we collect from you In General. We only collect your personal and billing
information when you enter such information for inquiries or
reservation process. We receive and store any information you
enter on our website or give us in any other way. This includes
information that can identify you ("personal information"),
including your first and last name, telephone number, postal and
email addresses, fax number, and billing information (such as
credit card number, cardholder name, and expiration date). You
can choose not to provide information to us, but in general some
information about you is required in order for you to register
as a travel agent member; book travel; complete a traveler
profile; participate in a survey, contest, or sweepstakes; ask
us a question; or initiate other transactions on our site.
Travel Companion Information.
When you make a reservation for someone else through this
website, we will request personal information and travel
preferences about that individual. You should obtain the consent
of other individuals prior to providing us with their personal
information and travel preferences, as any access to view or
change their information will be available only through your
account.
Information from Other Sources.
We also may periodically obtain both personal and non-personal
information about you from affiliated entities, business
partners and other independent third-party sources and add it to
our account information. Examples of information we may receive
include: updated delivery and address information, purchase
history, and demographic information.
Automatic Information.
We automatically collect some information about your computer
when you visit this website. For example, we will collect your
IP address, Web browser software (such as Firefox, Safari, or
Internet Explorer), and referring website. We also may collect
information about your online activity, such as trips viewed and
bookings made or pages visited when online live help is
available. Our goals in collecting this automatic information
include helping customize your user experience and inhibiting
fraud.
How we use your information
We do not collect at this time sensitive data such as billing
information (such as cardholder name, credit card number, and
expiration date) for the purpose of completing the travel
bookings you conduct on our site. We use Paypal.com to collect
your payment
When making your booking over the phone you will be requested
only your email address and a payment request will be sent to
that address. In order to complete this payment information you
will be directed to Paypal.com secured server.
The information you input there is not transmitted to us. You
must be aware of Paypal.com own Terms of use and their policies.
While you book online you are also directed to Paypal.com secure
site and we have no access to your information.
Please visit www.Paypal.com for complete terms and conditions of
usage and privacy policies.
We use other information about you for the following general
purposes: to provide you with the services you request; to
provide you with travel confirmation and updates; to manage your
account, including processing bills and providing travel
notifications; to communicate with you in general; to respond to
your questions and comments; to measure interest in and improve
our products, services, and website; to notify you about special
offers and products or services that may be of interest to you;
to otherwise customize your experience with this website; to
reward you as part of any reward and recognition program you
choose to join; to solicit information from you, including
through surveys; to resolve disputes, collect fees, or
troubleshoot problems; to prevent potentially prohibited or
illegal activities; to enforce our Terms of Use; and as
otherwise described to you at the point of collection.
Email Communications.
We want to make it easy for you to take advantage of
travel-related opportunities on our website. If you wish to
receive emails from TF Orlando or any affiliate you may join our
mailing list. Please note that you will have the opportunity to
choose not to receive these email messages in any such email we
send.
Please note we do not share your email information with any
affiliate, supplier, trip operator or third party. You will
receive these emails directly from our sales team. If at any
time you receive correspondence by a third party in our behalf,
please let us know.
Please review "Your choices with respect to the collection
and use of your information" below.
With whom we share your information
This website may share your information with the following
entities:
Suppliers
such as trip operators and activity providers, who fulfill
your travel reservations. Throughout this site, all services
provided by a third-party supplier are described as such. We
do not share your email address with these suppliers. In the
occasion they need it to fulfill the travel reservation you
have made on TFOrlando.com, and we restrict their use of
this information to that purpose. We require our suppliers
to keep the same confidentiality in disclosing your
information to their agents, employees, partners or
affiliates.
Please note that these suppliers also may contact you as
necessary to obtain additional information about you,
facilitate your travel reservation, or respond to a review
you may submit.
Third-party vendors
who provide services or functions on our behalf, including
credit card processing, business analytics, customer
service, marketing, distribution of surveys or sweepstakes
programs, and fraud prevention. We may also authorize
third-party vendors to collect information on our behalf,
including as necessary to operate features of our website or
to facilitate the delivery of online advertising tailored to
your interests. Third-party vendors have access to and may
collect information only as needed to perform their
functions and are not permitted to share or use the
information for any other purpose. They are also required to
follow the same data security practices that we ourselves
adhere to.
Business partners
with whom we may jointly offer products or services, or
whose products or services may be offered on our website.
You can tell when a third party is involved in a product or
service you have requested because their name will appear,
either alone or with ours. If you choose to access these
optional services, we may share information about you,
including your personal information, with those partners.
Please note that we do not control the privacy practices of
these third-party business partners.
Referring websites.
If you were referred to this website from another site (for
example, through a link you clicked on another site that
directed you to this one), we may share some information
about you with that referring website. We have not placed
limitations on the referring websites’ use of your personal
information and we encourage you to review the privacy
policies of any website that referred you here.
Companies within our corporate family.
We may share your personal information with our parent
company and corporate affiliates, including The Shuttle
People and Travel Florida 411 as well as international
corporate affiliates. This sharing enables us to provide you
with information about products and services, both
travel-related and other, which might interest you. To the
extent that our parent company and corporate affiliates have
access to your information, they will follow practices that
are at least as restrictive as the practices described in
this Privacy Policy. They also will comply with applicable
laws governing the transmission of promotional
communications and, at a minimum, give you an opportunity in
any commercial email they send to choose not to receive such
email messages in the future.
We also may share your information:
In response to subpoenas, court orders, or other legal
process; to establish or exercise our legal rights; to
defend against legal claims; or as otherwise required by
law. In such cases we reserve the right to raise or waive
any legal objection or right available to us.
When we believe it is appropriate to investigate, prevent,
or take action regarding illegal or suspected illegal
activities; to protect and defend the rights, property, or
safety of our company or this website, our customers, or
others; and in connection with our Terms of Service and
other agreements.
In connection with a corporate transaction, such as a
divestiture, merger, consolidation, or asset sale, or in the
unlikely event of bankruptcy.
Other than as set out above, you will be notified when personal
information about you will be shared with third parties, and you
will have an opportunity to choose not to have us share such
information.
Your choices with respect to collection and use of your
information
As discussed above, you can choose not to provide us with
any information, although it may be needed to book travel or
to take advantage of certain features offered on this site.
When you book a reservation online with us, you will be
given a choice as to whether you want to receive email
messages from us about special offers by joining our mailing
list. You can modify your choice at any time and opt out
from this list or sending an email with “unsubscribe” on the
subject line. Please note that we reserve the right to send
you other communications, including service announcements,
administrative messages, and surveys relating either to your
account or to your transactions on this site, without
offering you the opportunity to opt out of receiving them.
How we protect your information
We want you to feel confident about using this website to make
travel arrangements, and we are committed to protecting the
information we collect. While no website can guarantee security,
we have implemented appropriate administrative, technical, and
physical security procedures to help protect the personal
information you provide to us. For example, only authorized
employees are permitted to access personal information, and they
may only do so for permitted business functions. In addition, we
use encryption when transmitting your sensitive personal
information between your system and ours, and we employ
firewalls and intrusion detection systems to help prevent
unauthorized persons from gaining access to your information.
Children's privacy
This is a general audience website and does not offer services
directed to children. Should a child whom we know to be under 13
send personal information to us, we will use that information
only to respond directly to that child to inform him or her that
we must have parental consent before receiving his or her
personal information.
External Links
If any part of this website links you to other sites, those
sites do not operate under this Privacy Policy. We recommend you
examine the privacy statements posted on those other websites to
understand their procedures for collecting, using, and
disclosing personal information.
Visiting our website from outside the United States
If you are visiting our website from outside the United States,
please be aware that your information may be transferred to,
stored, and processed in the United States, where our servers
are located and our central database is operated. The data
protection and other laws of the United States and other
countries might not be as comprehensive as those in your
country, but please be assured that we take steps to ensure that
your privacy is protected. By using our services, you understand
that your information may be transferred to our facilities and
those third parties with whom we share it as described in this
Policy.
Changes to this Privacy Policy
We may update this Privacy Policy in the future. We will notify
you about material changes to this Privacy Policy by sending a
notice to the email address you provided to us or by placing a
prominent notice on our website.
How you can contact us
If you have questions about either this Privacy Policy (or your
travel planning or purchases), please email us using our Contact
Us form.
The bus was late. Am I entitled to a refund?
No. TF Orlando acts as a booking agent. While TF Orlando
makes every effort to ensure trip operators provide on-time
service, they do not guarantee departure and arrival
times, which may be affected by any number of factors including
weather, traffic, or mechanical problems. TF Orlando is not
liable for any inconvenience or expense caused as a result of
such a delay.
The bus was late and I missed a connection on another bus
line. Am I entitled to a refund of the other ticket?
No. TF Orlando acts as a booking agent and is not liable for
the expense of connecting bus service missed as a result of a
delay. However, you may wish to contact the connecting bus line
for their specific refund procedures.
The bus was late and I missed a connecting flight. Am I
entitled to a refund of the cost of my plane ticket? No. TF Orlando or the operators are not liable for
any other travel expense caused as a result of a delay. Please
ensure you allow plenty of time for connecting flights.
I just learned of a lower fare available, but I already
bought the ticket at a higher price. How do I receive a refund? Fares are subject to change at any time without
notification. Once you are ticketed, you cannot "downgrade" to a
lower fare. If you paid a lower fare and the rate was increased,
you would not be asked to pay the difference.
I may qualify for Promotion Code discount, but I already
bought the ticket at a higher price. How do I receive a refund? Once you receive a confirmation, TF Orlando is not able to
change your fare or add promotion codes. Please be sure to enter
the promotion code at the time of booking.
I haven't used my ticket. Can I get a refund? All travel booked with TF Orlando is non-refundable. If you
cancel with our dispatch department at least 24 hours before
your travel is meant to take place we will issue a credit for
future travel. If a credit is issued to you, this will be valid
for 3 months from the first date of travel as listed on your
confirmation. You will be issued a credit reference which must
be provided by you at the time of rebooking.
Why does TF Orlando
have a No Refund Policy?
We book trips with our
operators in good faith and they plan schedules accordingly,
additionally the Credit Card Companies charge a very large fee
for processing refunds. In order for us to keep our fares low,
it is necessary for us to have a No Refund Policy. If you find
it necessary to cancel all or a portion of your trip, you will
be credited for that amount towards future travel providing the
terms above are met. If this is agreed by TF Orlando, you will
be issued with a credit note which is valid for 3 months from
the original date of travel. Cancellations MUST be made at least
24 hours in advance of your travel by calling our dispatch
department.
Open Daily from
8:30 am to 7:30 pm (last appointment)
